General Recreational Terms and Conditions

House Rules

• Upon arrival: Check the apartment and inform us immediately if anything is incorrect or damaged.
• The apartment is intended for temporary stays only (no permanent residence or municipal registration/BRP registration).
• Only the number of guests stated in the booking may stay in the apartment.
• Parties, events, or gatherings are not permitted.
• Please respect quiet hours from 10:00 PM to 7:00 AM and avoid causing nuisance to neighbors.
• The apartment is non-smoking, including cannabis.
• The use, possession, or storage of drugs is not permitted.
• Commercial use is not permitted, including but not limited to prostitution or escort services and other commercial activities.
• No changing or unauthorized visitors are allowed.
• Pets are not permitted unless agreed upon in advance.
• Follow all safety rules and do not create fire hazards.
• Any damage or additional cleaning costs may be charged.
• Suspected or actual violation of the house rules may result in termination of the stay without refund.

Questions? Our reservations office is available on weekdays from 8:00 AM to 5:00 PM. Outside these hours and during weekends (and public holidays), we are reachable by phone only. Messages are not read, and please note: we cannot receive audio calls via WhatsApp.

You can reach us by phone at +31 (0)85 487 9180.

We wish you a pleasant stay!

Article 1: DEFINITIONS

Landlord:
ALYS Finest Accommodations, established in Velsen, with offices at Beijneslaan 169 A, (1947 HK) Beverwijk, registered with the Dutch Chamber of Commerce under number 34017131, as well as companies belonging to the corporate group of Dreef Beheer B.V. or affiliated with Dreef Beheer B.V.

Tenant(s):
The person(s) who enter into an agreement with the Landlord regarding the rental/use of an accommodation and/or other facilities, as well as the User(s).

User(s):
The persons designated by the Tenant who will use the accommodation and/or other facilities rented by the Tenant, as well as persons who, with the Tenant’s permission or through the Tenant’s actions, use or are admitted to the accommodation and/or other facilities.

Youth Group:
A group of persons of whom the majority have not yet reached the age of 21, excluding families.

Reservation:
A request to have an accommodation and/or other facility made available by the Landlord.

Article 2: APPLICABILITY

These general terms and conditions apply to all offers and quotations of the Landlord and to all reservations made with the Landlord and agreements concluded between the Landlord and the Tenant.

Users are bound by these general terms and conditions and any other regulations established by the Landlord for the rented accommodation.

Article 3: RESERVATION AND AGREEMENT

The Tenant may make a Reservation via the Landlord’s website or via a booking platform.

The Tenant must provide all requested information fully and correctly when making a Reservation.

Reservations may only be made by persons aged 21 or older.
If the Reservation concerns a Youth Group, this must be stated at the time of booking.

If a Youth Group has failed to notify the Landlord as such, the Landlord is entitled to terminate the Agreement.

The Landlord reserves the right to refuse a Reservation or impose conditions without stating reasons (for example, in the case of Youth Groups).

An agreement between the Landlord and Tenant is concluded at the moment the Landlord confirms the Reservation to the Tenant in the reservation confirmation (“the Agreement”).

The Agreement concerns the rental of accommodation(s) and/or other facilities for recreational use of a temporary nature and ends automatically after the agreed period has expired, unless provisions are intended to continue thereafter.
These general terms and conditions apply to the Agreement.

If the Tenant makes a Reservation via a booking platform (e.g. Booking.com), the general terms and conditions of that platform may also apply, in addition to these terms.

The Tenant must immediately check the reservation confirmation for accuracy and report any inaccuracies to the Landlord without delay and at the latest within one week.

If the Tenant has not received a confirmation within one week after making the Reservation, the Tenant must contact the Landlord immediately.

The Landlord is entitled at all times to terminate the Agreement if personal data of Users or other information provided at the time of booking is incomplete and/or incorrect.
In such cases, no refund of the rental price will be made and the Tenant is not entitled to any compensation.

Article 4: EXCLUSION OF RIGHT OF WITHDRAWAL

Reservations made by the Tenant are legally final. The Tenant has no right of withdrawal (no 14-day cooling-off period).

Article 5: THIRD PARTIES AND SUBSTITUTION

The Tenant is not permitted to make the accommodation available to or grant access to persons other than those named in the Agreement, unless otherwise agreed in writing with the Landlord.

Only with the Landlord’s written approval may the Tenant replace one or more Tenants with other persons.

In such cases, the Landlord may charge amendment fees, and the original Tenant remains jointly and severally liable with the replacement users for payment of the full rental price and any other costs (including amendment costs, additional costs due to replacement, cancellation costs, deposits, and any deductions therefrom), as well as for any damage caused by Users.

Article 6: RENTAL PRICE AND PAYMENT

The Tenant owes the rental price to the Landlord as stated in the Reservation and confirmed in the reservation confirmation (“the Rental Price”).

Included in the Rental Price:

• Anegang Boutique Apartment: Linen package (made beds, two towels per person, kitchen linen). Daily cleaning is not included but may be requested for a fee.
• Anegang Boutique Hotel: Linen package (made beds, two towels per person).
• Bosvilla Kennemerduinen: Linen package (made beds, two towels per person, kitchen linen).
• Finest Apartments: Linen package (made beds, two towels per person, kitchen linen).
• Jorisz Apartments: Linen package (made beds, two towels per person, kitchen linen).
• Landelijk Bergen: Linen package (made beds, two towels per person, kitchen linen).
• Maris Apartments: Linen package (made beds, two towels per person, one beach towel per person, kitchen linen).
• Scape Residences: Linen package (made beds, two towels per person, kitchen linen).

The Rental Price excludes tourist tax. The Tenant is also liable for tourist tax, which is determined by the municipality where the accommodation is located.

Payment must be made in accordance with the selected rate conditions and/or before the applicable cancellation deadline or as indicated by the Landlord.

All prices include VAT where applicable, unless stated otherwise.

After conclusion of the Agreement, the Tenant can no longer make use of discounts or special offers.

The Landlord is entitled to increase prices after conclusion of the Agreement as a result of changes in laws or regulations or increases in charges and/or taxes relating to the accommodation or Tenants (e.g. VAT, tourist tax).

If payment is not made on time, the Landlord is entitled to terminate the Agreement immediately and deny Users access to the accommodation. The Tenant remains liable for the Rental Price.

Article 7: AMENDMENTS TO THE AGREEMENT

Descriptions, representations and impressions of the accommodations and their immediate surroundings (such as amenities, facilities and recreational options) shown on the Landlord’s website or booking platforms are intended to provide an accurate indication but may differ from the actual situation (for example due to their nature, interim changes, seasonal influences or other circumstances). No rights may be derived from these descriptions, and they do not entitle the Tenant to any compensation or price reduction.

If the Tenant wishes to make changes to the Agreement (such as changing the rental period or accommodation type), the Tenant may submit a request to the Landlord. The Landlord is not obliged to accept such requests. If the Landlord agrees to the changes, the Landlord may impose conditions and charge amendment fees.
These provisions do not affect the cancellation policy, which shall prevail at all times.

The Landlord reserves the right at any time to offer the Tenant a suitable alternative regarding the location or position of the accommodation, or to provide a higher-category accommodation. The Tenant is required to accept such reasonable alternatives without entitlement to compensation or discounts.
If a preference surcharge has been paid, the Landlord will refund this surcharge.

In the event that the Landlord is temporarily or permanently unable to perform the Agreement in whole or in part due to force majeure (including circumstances beyond the Landlord’s control such as threat of war, strikes, blockades, fire, flooding or other disruptions or events), the Landlord may propose an amendment to the Tenant.

Such amendments may include, for example, a different travel period, accommodation type, or stay at another location or property.

The Tenant has fourteen (14) days from receipt of the Landlord’s proposal to reject it.

If no alternative proposal can be made, or if the Tenant rejects the proposal, the Landlord is entitled to terminate the Agreement with immediate effect. In such case, the Tenant is entitled to a waiver or refund of the amount already paid toward the Rental Price, without any liability on the part of the Landlord for further damages.

Article 8: CANCELLATION

A cancellation by one Tenant applies to all Tenants.

• Anegang Boutique Apartment: The guest may cancel free of charge up to 14 days before arrival. The guest will be charged the total reservation price if he/she cancels within 14 days before arrival. If the Tenant has booked a “Non-Refundable” rate, the Tenant is not entitled to a refund of the prepaid amount.
• Anegang Boutique Hotel: The Tenant may cancel free of charge up to 2 days before arrival. The Tenant will be charged the total reservation price if he/she cancels within 2 days before arrival. If the Tenant has booked a “Non-Refundable” rate, the Tenant is not entitled to a refund of the prepaid amount.
• Bosvilla Kennemerduinen: The guest may cancel free of charge up to 2 months before arrival. The guest will be charged the total reservation price if he/she cancels within 2 months before arrival.
• Finest Apartments: The guest may cancel free of charge up to 14 days before arrival. The Tenant will be charged the total reservation price if he/she cancels within 14 days before arrival. If the Tenant has booked a “Non-Refundable” rate, the Tenant is not entitled to a refund of the prepaid amount.
• Jorisz Apartments: The guest may cancel free of charge up to 14 days before arrival. The Tenant will be charged the total reservation price if he/she cancels within 14 days before arrival. If the Tenant has booked a “Non-Refundable” rate, the Tenant is not entitled to a refund of the prepaid amount.
• Landelijk Bergen: The guest may cancel free of charge up to 14 days before arrival. The Tenant will be charged the total reservation price if he/she cancels within 14 days before arrival. If the Tenant has booked a “Non-Refundable” rate, the Tenant is not entitled to a refund of the prepaid amount.
• Maris Apartments: The guest may cancel free of charge up to 2 months before arrival. The guest will be charged the total reservation price if he/she cancels within 2 months before arrival.
• Scape Residences: The guest may cancel free of charge up to 2 months before arrival. The guest will be charged the total reservation price if he/she cancels within 2 months before arrival.

Article 9: ARRIVAL AND DEPARTURE

The Tenant must complete online check-in at least 24 hours prior to arrival. The Landlord will send an email three days before arrival with instructions for online check-in.

• Anegang Boutique Hotel: The Tenant may check in from 3:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Anegang Boutique Apartments: The Tenant may check in from 3:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Bosvilla Kennemerduinen: The Tenant must check in between 3:00 pm and 5:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Finest Apartments: The Tenant may check in from 3:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Jorisz Apartments: The Tenant may check in from 3:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Landelijk Bergen: The Tenant must check in between 3:00 pm and 5:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Maris Apartments: The Tenant must check in between 3:00 pm and 5:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.
• Scape Residences: The Tenant may check in from 3:00 pm on the agreed arrival date. The Tenant must check out by 10:00 am on the agreed departure date.

Any deviation from these times without written consent from the Landlord may result in additional charges.

Failure to check in on the arrival date will be considered a cancellation. The Landlord is entitled to re-let the accommodation, without the Tenant being entitled to any refund or compensation.

If the Tenant ends the use of the accommodation earlier than agreed (e.g., early check-out), the full Rental Price remains payable and the Tenant is not entitled to any refund.

Upon arrival, all Users must present valid identification at check-in. The Landlord is entitled to deny access to Users who cannot provide valid ID.

Article 10: TENANT OBLIGATIONS AND RULES

The accommodation may only be used for its intended recreational purpose.

Guests are expected to behave responsibly and considerately.

The accommodation may not be occupied by more people than the maximum number specified.

Guests must park their vehicles in the designated parking spaces, if available.

Beds may only be used with the bed linen provided.

The accommodation is strictly for holiday use and may not be used for work or business purposes.

Smoking and the possession or use of drugs inside the accommodation are strictly prohibited.

Causing disturbances, such as excessive noise or unpleasant odors, that affect the owner, other guests, neighbors, or third parties is not allowed.

Guests must follow all instructions given by staff and security at all times.

The accommodation must be properly secured when not in use.

Pets are allowed only if this was indicated at the time of booking, and additional charges may apply.

Guests must comply with any rules or regulations set by the owner for the accommodation or the park/complex. These are available at the reception and in the information, folder provided in the accommodation.

Article 11: USE, DAMAGE, AND DEPARTURE

The guest is expected to receive the accommodation, including its inventory and other items, clean, in good condition, undamaged, and complete.

Within one hour of check-in, the guest must inspect the accommodation to ensure it is in good condition. Any defects, damage, or missing items must be reported to the owner at the reception within two hours of check-in.

If damage is discovered later that was not reported by the guest, it will be assumed that the damage occurred during the stay and the guest will be held responsible.

If any damage already existed at the time of arrival that the guest is not responsible for, the owner will make every effort to repair it as soon as possible. The guest is not entitled to any discount or compensation in such cases.

Guests are jointly responsible for the orderly use of the accommodation and the surrounding park/complex, including all inventory and facilities.

Guests are jointly liable for all loss, disappearance, or damage (e.g., breakage, loss, or destruction) to the accommodation, its inventory, and other items.

Any damage must be reported to the owner immediately. The guest must reimburse the owner for the damage on request, unless the guest can prove it was not caused by their fault.

The owner may choose to deduct the cost of damage from the security deposit or charge it separately at a later date.

Upon departure, the guest must leave the accommodation in good condition and broom-clean. This includes returning all items to their original place, washing and putting away all dishes, leaving the kitchen and refrigerator empty and clean, and removing all rubbish and garbage bags, which should be placed in the designated containers.

If the accommodation is not left in proper condition, the owner may charge additional cleaning or repair fees.

Article 12: DENIAL OF ACCESS

If one or more guests act in violation of the Agreement, the Booking Conditions, these General Terms and Conditions, any rules set by the owner, any government regulations, or instructions from the owner or their staff, the owner is entitled to deny all guests access to the accommodation and/or terminate the Agreement immediately, without any obligation to refund the rental price or pay compensation.

The owner and their staff are at all times entitled to access the accommodation.

Article 13: LIABILITY

The owner is not liable for accidents, theft, loss, or damage to property or persons of any kind during or as a result of the stay, unless caused intentionally or through gross negligence by the owner.

The owner is not liable for inconvenience or disturbances caused by third parties.

The owner is not liable for service disruptions or defects in services provided by third parties.

Any liability of the owner is limited to the amount paid out under the owner’s liability insurance.

Guests are jointly liable for all loss or damage (e.g., breakage, loss, or destruction) to the accommodation, its inventory, the park/complex, or other property belonging to the owner caused by their actions.

The guest indemnifies the owner against all claims for damage by third parties that are (partly) the result of any act or omission by the guests.

The owner may decide that persons who have caused damage, created disturbances, or otherwise violated the Agreement, Booking Conditions, these General Terms and Conditions, any rules set by the owner, or instructions from the owner or their staff, are no longer welcome in the owner’s park/complexes and may deny them access.

Article 14: COMPLAINTS

Guests may report any complaints during their stay to the owner.

If the complaint is not resolved to the guest’s satisfaction, it must be submitted in writing to the owner as soon as possible, and no later than one month after check-out.

Complaints will be handled with the utmost care by the owner.

Article 15: CONDITIONS

In the event of conflicts between the Agreement and the general Booking Conditions, the following order of precedence applies:

• The Agreement
• These general Booking Conditions

(unless there are obvious errors or typos).

Obvious typographical errors, mistakes, or misprints on the website, in magazines, in the Agreement, in the general Booking Conditions, or elsewhere are not binding on the owner.

Any arrangements or provisions deviating from these general conditions are only valid if and to the extent that they have been agreed to in writing by the owner.

If any provision of these general conditions is invalid or annulled, the remaining provisions shall remain in full force and effect.

Any general conditions of the guest or user do not apply and are expressly rejected by the owner.

The owner reserves the right to make changes to these general conditions or regulations at any time.

Article 16: PRIVACY

The owner collects the information provided by the guest for guest administration purposes.

This information is used by the owner to ensure proper management of the business and may also be used to provide targeted information and offers.

The owner will process the data in accordance with privacy laws, including the GDPR (AVG).

For more information, please refer to the privacy statement available on our website.

Article 17: APPLICABLE LAW AND DISPUTES

Dutch law applies to the Agreement and any agreements arising from it between the owner and the guest.

Any disputes arising from the Agreement or related agreements, including disputes considered as such by only one of the parties, shall be resolved by the competent court of the District Court of North Holland.